"This is your room," said Yuko, the hotel's top concierge known for her excellence. She escorted the guest with perfect composure. "Is there anything troubling you?" Yuko quickly sensed the guest's gloomy expression and struck up a conversation. As she listened, she learned that the man had been laid off and gone through a divorce, leaving him depressed. Yuko, who prides herself on empathizing with her guests' feelings, was filled with the desire to comfort him...
